RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges. All items can be exchanged except the ones listed below.

Unfortunately due to hygiene reasons, Bella Angels is unable to accept the exchange of the items listed below:
• Cosmetics and fragrances
• Swimwear
• Hosiery
• Hair accessories
• Earrings and Jewellery
• Underwear and undergarments and
• Items on ‘Sale’

For any other items, simply contact us with your exchange request and we will be able to assist you with your
exchange. Please note that for an exchange to be successful, we only accept goods that meet the following
conditions:
• You exchange the item within 3 days (includes weekends) from the tracked date of delivery;
• You complete the exchange form and attach it with the item that you wish you to exchange when you send it back; and
• The item is in its original saleable condition, with all original tags, in a usable, wearable state and any sewn labels are still attached

If you wish to exchange a product, please send an email to info@bella-angels.com with your exchange request so that we can send you an exchange form. You will then fill in the form, attach it to the item(s) that you wish to be exchanged and then send the parcel back to us. If you are not able to comply with our exchange requirements, Bella Angels reserves the right to refuse an exchange or refund on change of mind items.

How Can I Return a Product?

If you wish to return a product, please send an email to info@bella-angels.com with your refund request so that we can send you a refund form. You will then fill in the form, attach it to the item(s) that you wish to return and then send
the parcel back to us using a courier service of your choice IMPORTANT: Please note that we do not issue refunds in the form of cash, but rather as store credit that you can use later when you find something else on our store that you like. The only exceptions for a cash refund will be when an order could not be fulfilled as a result of issues on our side.
Please also note that for a refund to be successful, we only accept goods that still meet the following conditions:

• You return the item within 3 days (inclusive) from the tracked date of delivery;
• You complete the return form and attach it with the item(s) that you want to return when you send it back; and
• The item is in its original saleable condition, with all original tags, in a usable, wearable state and any sewn labels are still attached.

My question is not listed here?
If your question has not been answered under our FAQ’s, please send a message through to info@bella-angels.com or call us on 072 281 8646. We will gladly attend to all your queries.